I wanted to follow up with you regarding my blog last week on Resource Furniture. I have to tell you….they are a true example of customer service. I have had the privilege to communicate with many members of the team including Mariel ( I am sorry I did not get your last name), Lisa Blecker who is the Director of Marketing and truly gets the small space living and last but certainly not least Ron Barth the President of the company.
Everyone at Resource Furniture wish to express that no matter where you are located in the US they are able to accommodate any and all of your furniture needs. They crate everything in wooden crates and ensure it is delivered in perfect condition. People on the West Coast can purchase with ease. All you would need to do is email or call and Resource Furniture will provide you with all the attention and service you could ever need or want. I would encourage any one that is interested in learning more to please contact them directly, Resource Furniture.
One final note I will leave you comes from Ron Barth himself. To me it speaks volumes when Owners and Executive Leaders take such pride in their organization AND take the time to reach out to people. I’ve spoken about it before in past blogs and of course in my other side of life, staffing(People "geeks" blog). Customer Service seems to have fallen away. Customer service is no longer an expectation it is a “nice to have”. Have we gotten so busy in life, self absorbed, clueless or just don’t care about the people who wish to do business with us????
Anyway, I am including a small excerpt from Ron regarding his thoughts on customer service. So when it is time to think about converting your spare bedroom to a multipurpose room? Resource Furniture should be one of the top furniture companies to consider.
“Most people think money is the way to gauge the success of their business or interaction with a client. We think that the success is gauged by the client actually receiving the product and it being used to their full satisfaction and if possible, exceeding their expectations. Then we know we’ve done our job. Customer service is really everything and always will be. –Ron Barth, President Resource Furniture.
Now go by some fun space saving furniture! :)